Diagnostics & Repairs

When your computer isn't working the way it should, our technicians are here to help. The Computing Group provides professional diagnostics, troubleshooting, and repair services for desktops, laptops, and other devices — getting to the root of the problem and explaining your options clearly.

Common Issues

Problems We Can Help With

These are some of the most common issues customers bring to us. Every situation is different, so we start with a diagnosis before recommending any work.

Computers That Won't Start
No power, no display, or a device that stops during startup.
Slow Performance
Systems that have become sluggish, freeze, or take a long time to respond.
Hardware Problems
Issues with components such as drives, memory, power supplies, and more.
Software Issues
Operating system errors, crashing programs, and configuration problems.
Virus & Malware Concerns
Suspected infections, unwanted pop-ups, and other security worries.
General Troubleshooting
Not sure what's wrong? Bring it in and we'll help identify the issue.

Pricing

Simple, Honest Pricing

Diagnostics are always free. If repair work is needed, labor is billed at the rates below.

Free Diagnostics

We offer free diagnostics to help identify computer problems.

In-Shop Labor

$75/hour

Hands-on repair work performed at our shop.

House Calls

$85/hour

On-site help at your home or business.

How It Works

Our Repair Process

Here's a general overview of what to expect. Every repair starts with a conversation and a diagnosis.

1
Get in Touch
Contact us or submit a repair inquiry to let us know what you're experiencing.
2
Bring It In or Book a House Call
Drop off your device at the shop, or discuss an on-site house call.
3
We Diagnose the Issue
We identify the problem and explain the recommended next steps.
4
Repair With Your Approval
Work proceeds only after you agree to the proposed service.

FAQ

Frequently Asked Questions

Are diagnostics free?: Yes. We offer free diagnostics to help identify what's going on with your computer.
How much does repair labor cost?: In-shop labor is $75 per hour. House calls are $85 per hour.
Do you offer house calls?: Yes. If you'd prefer on-site help, we offer house calls billed at $85 per hour.
How do I get started?: Contact us or submit a repair inquiry, then bring in your device or arrange a house call. We'll diagnose the issue and walk you through the recommended next steps.